A security server might not be working if it failed to pair successfully with a View Connection Server instance.

The following security server issues might occur if a security server failed to pair with View Connection Server:

When you try to install the security server a second time, the security server cannot connect to View Connection Server.

View Clients cannot connect to View. The following error message appears: The View Connection Server authentication failed. No gateway is available to provide a secure connection to a desktop. Contact your network administrator.

The security server is displayed in the View Administrator dashboard as Down.

This problem can occur if you started to install a security server and the attempt was cancelled or otherwise aborted after you entered a security server pairing password.

If you intend to keep the security server in your View environment, take these steps:

1

In View Administrator, click View Configuration > Servers.

2

In the Security Servers tab, select a security server and click More Commands > Prepare for Upgrade or Reinstallation and click OK.

3

Select the Connection Servers tab, select the View Connection Server instance that you want to pair with the security server, click More Commands > Specify a Security Server Pairing Password, enter a password, and click OK.

4

Install the security server again.

If you intend to remove the security server entry from your View environment, run the vdmadmin -S command.

For example: vdmadmin -S -r -s security_server_name