If a View desktop has a problem, you can use the View Desktops feature in the vSphere Web Client to search for a View user, display the user's desktop, and troubleshoot problems with the underlying virtual machine in vCenter Server.

For example, if a user calls in with a problem such as a desktop that is performing slowly, you can immediately jump to the user's virtual machine on the Virtual Machines page in the vSphere Web Client and troubleshoot the issue.

Verify that the View Desktops plug-in was added to the vSphere Web Client. See "Adding the View Desktops Plug-in to the vSphere Web Client" in the VMware Horizon View Installation document.

Verify that you can log in to the vSphere Web Client as a user with the View Administrators role or View Administrators (Read only) role and with the vSphere Administrator privilege for the View desktop virtual machines and vCenter Server folders that store the virtual machines.

If you search for desktops without having the vSphere Administrator privilege, the virtual machine names are displayed as disabled links and you cannot access the virtual machine information.

1

Log in to the vSphere Web Client as a user with the View Administrators role or View Administrators (Read only) role and the appropriate vSphere Administrator privileges.

For example: https://vSphere_Web_Client_IP_address_or_FQDN:9443/vsphere-client/

2

In the Search box, type the username of a View user.

3

Select the username from the search results.

4

Select a desktop from the list of desktops that is associated with the user.

5

Navigate to the Virtual Machines page to see details about the underlying desktop virtual machine.