To assist VMware Technical Support in troubleshooting View Agent, you might need to use the vdmadmin command to create a Data Collection Tool (DCT) bundle. You can also obtain the DCT bundle manually, without using vdmadmin.

For your convenience, you can use the vdmadmin command on a View Connection Server instance to request a DCT bundle from a View desktop. The bundle is returned to View Connection Server.

You can alternatively log in to a specific View desktop and run a support command that creates the DCT bundle on that desktop. If the operating system of the View desktop is Windows 8 or Windows 7 and User Account Control (UAC) is turned on, you must obtain the DCT bundle in this fashion.

1

Log in as a user with the required privileges.

Option

Action

On View Connection Server, using vdmadmin

Log in to a standard or replica instance View Connection Server as a user with the Administrators role.

On the View desktop

Log in to the View desktop as a user with administrative privileges.

2

Open a command prompt and run the command to generate the DCT bundle.

Option

Action

On View Connection Server, using vdmadmin

To specify the names of the output bundle file, desktop pool, and machine, use the -outfile, -d, and -m options with the vdmadmin command.

vdmadmin -A [-b authentication_arguments] -getDCT -outfile local_file -d desktop -m machine

On the View desktop

Change directories to c:\Program Files\VMware\VMware View\Agent\DCT and run the following command:

support

The command writes the bundle to the specified output file.

Create the DCT bundle for the machine machine1 in the desktop pool dtpool2 and write it to the zip file C:\myfile.zip.

vdmadmin -A -d dtpool2 -m machine1 -getDCT -outfile C:\myfile.zip

If you have an existing support request, you can update it by attaching the DCT bundle file.