When you add vCenter Server and View Composer instances to View, you must ensure that the SSL certificates that are used for the vCenter Server and View Composer instances are valid and trusted by View Connection Server. If the default certificates that are installed with vCenter Server and View Composer are still in place, you must determine whether to accept these certificates' thumbprints.

If a vCenter Server or View Composer instance is configured with a certificate that is signed by a CA, and the root certificate is trusted by View Connection Server, you do not have to accept the certificate thumbprint. No action is required.

If you replace a default certificate with a certificate that is signed by a CA, but View Connection Server does not trust the root certificate, you must determine whether to accept the certificate thumbprint. A thumbprint is a cryptographic hash of a certificate. The thumbprint is used to quickly determine if a presented certificate is the same as another certificate, such as the certificate that was accepted previously.

Note

If you install vCenter Server and View Composer on the same Windows Server host, they can use the same SSL certificate, but you must configure the certificate separately for each component.

For details about configuring SSL certificates, see Configuring SSL Certificates for View Servers.

You first add vCenter Server and View Composer to View in the Add vCenter Server wizard in View Administrator. If a certificate is untrusted and you do not accept the thumbprint, you cannot add vCenter Server and View Composer to View.

After these servers are added to View, you can reconfigure them in the Edit vCenter Server dialog.

Note

You also must accept a certificate thumbprint when you upgrade from an earlier View release to View 5.1 or later, and a vCenter Server or View Composer certificate is untrusted, or if you replace a trusted certificate with an untrusted certificate.

On the View Administrator dashboard, the vCenter Server or View Composer icon turns red and an Invalid Certificate Detected dialog box appears. You must click Verify and follow the procedure shown here.

1

When View Administrator displays an Invalid Certificate Detected dialog box, click View Certificate.

2

Examine the certificate thumbprint in the Certificate Information window.

3

Examine the certificate thumbprint that was configured for the vCenter Server or View Composer instance.

a

On the vCenter Server or View Composer host, start the MMC snap-in and open the Windows Certificate Store.

b

Navigate to the vCenter Server or View Composer certificate.

c

Click the Certificate Details tab to display the certificate thumbprint.

4

Verify that the thumbprint in the Certificate Information window matches the thumbprint for the vCenter Server or View Composer instance.

5

Determine whether to accept the certificate thumbprint.

Option

Description

The thumbprints match.

Click Accept to use the default certificate.

The thumbprints do not match.

Click Reject.

Troubleshoot the mismatched certificates. For example, you might have provided an incorrect IP address for vCenter Server or View Composer.