Before you have end users access their virtual desktops, test that you can log in to a virtual desktop from a client device. You can start View Client from the Start menu or a desktop shortcut on the client system.

In environments where a network connection is available, the user session is authenticated by View Connection Server.

Verify that View Client or View Client with Local Mode is installed on the client device.

If you plan to use View Client with Local Mode, verify that your license includes View Client with Local Mode and verify that the View desktop meets the requirements for local mode. See the overview topic for setting up a local desktop deployment in the VMware View Administration document.

Verify that a virtual desktop pool has been created and that the user account you plan to use is entitled to access this desktop. See the topics about creating desktop pools in the VMware View Administration document.

Verify that you have the fully qualified domain name (FQDN) or IP address of the View Connection Server instance that provides access to the virtual desktop.

1

If View Client does not start automatically after installation, double-click the desktop shortcut or click Start > Programs > VMware > VMware View Client.

2

In the Connection Server drop-down menu, enter the host name or IP address of View Connection Server.

3

Verify that the other optional settings in the dialog box appear as you configured them.

Option

Description

Log in as current user

This check box is displayed or hidden according to the global setting in View Administrator. Do not select this check box if you plan to check out the View desktop for use in local mode.

Use secure connection (SSL)

If this check box is selected, you must also select the global setting called Use SSL for client connections in View Administrator.

Port

If you use a secure connection, the default port is 443.

Autoconnect

If you select this check box, the next time you start View Client, the Connection Server field is disabled and you are connected to the server specified when you selected the Autoconnect check box. To deselect this check box, cancel the next dialog box that appears and click Options to display and change this setting.

4

Click Connect.

5

Enter the credentials of a user who is entitled to use at least one desktop pool, select the domain, and click Login.

If you type the user name using the format user@domain, the name is treated as a user principal name (UPN) because of the @ sign, and the domain drop-down menu is disabled.

For information about creating desktop pools and entitling users to pools, see VMware View Administration document.

6

(Optional) In the Display drop-down menu, select the window size for displaying the View desktop.

7

(Optional) To select a display protocol, click the down-arrow next to a desktop in the list, click Display Protocol, and select the protocol.

This choice is available only if your View administrator has enabled it.

8

Select a desktop from the list of desktop pools and click Connect.

View Client attempts to connect to a desktop in the specified pool.

After you are connected, the client window appears.

If authentication to View Connection Server fails or if View Client cannot connect to a desktop, perform the following tasks:

Verify that the View Client setting for using secure (SSL) connections matches the global setting in View Administrator. For example, if the check box for secure connections is deselected on the client, the check box must also be deselected in View Administrator.

Verify that the security certificate for View Connection Server is working properly. If it is not, in View Administrator, you might also see that the View Agent on desktops is unreachable and the Transfer Server status shows that it is not ready. These are symptoms of additional connection problems caused by certificate problems.

Verify that the tags set on the View Connection Server instance allow connections from this user. See the VMware View Administration document.

Verify that the user is entitled to access this desktop. See the VMware View Administration document.

Verify that the client computer allows remote desktop connections.

Configure startup options.

If you do not want to require end users to provide the host name or IP address of View Connection Server, or if you want to configure other startup options, use the View Client command-line options to create a desktop shortcut. See the VMware View Administration document.

Check out a desktop that can be used in local mode.

End users can determine if a desktop is eligible for checkout by clicking the down-arrow next to the desktop in the list provided by View Client with Local Mode. If the desktop can be used in local mode, the Check out option appears in the context menu. Only the user who checks out the desktop can access it, even if a group is entitled to access the desktop.