Configure Roles for Role-Based Alert Notifications

Available only in vFabric Hyperic

Roles for Alert Notifications

In addition to using roles to grant access to permissions and resources, you can can use roles to satisfy your alert notification requirements. When you create an alert definition, you can designate one or more roles to be notified when the alert fires. Designating a role to be notified is easier than designating individual users. Role-based notifications also simplifies management of notification rules - you can add or remove users from the role, instead of adding or removing individual users to be notified when alerts fire.

Typically, you create roles specifically for use in alert definitions. Roles created for use in alert definitions have no permissions and no assigned resource groups - only users.

Follow the Sun Alerting with Role-Based Alert Calendars

If you use role-based alert notifications, you can specify an Alert Calendar that dictates when users assigned to a role can be notified about an alert. The purpose of this calendar is to ensure that the appropriate people are notified at the appropriate times of the day (for example, a worker in California doesn't want to be notified of an alert at 4 a.m. PST, but a worker in New York can be notified at the same time, which is 7 a.m. EST) when an alert is triggered.

The alert calendar can be most usefully applied in an escalation scheme, wherein multiple sets of people can be selected for notification, but only the one whose alert calendar is currently open will be notified.

You set up multiple roles, each with a unique alert calendar that spans different a period of time, that together cover the calendar. You create an escalation with one or more notification actions (email or SMS), and assign all of the roles that span the calendar to the notification action(s) in the escalation. When the alert fires, only the users in the role whose calendar is currently open will be notified.

Creating Roles

An authorized user can access the New Role command in the Administration tab of the HQ user interface.

You can also create HQ roles using the HQApi role command.