If the Log Insight Windows Agent does not operate as expected because of a problem, you can send a copy of the log and configuration files to VMware Support Services.

1

Log in to the target machine where you installed the Log Insight Windows Agent.

2

Click the Windows Start button and then click VMware > Log Insight Agent - Collect support Bundle.

3

(Optional) If the shortcut is not available, navigate to the installation directory of the Log Insight Windows Agent and double-click loginsight-agent-support.exe.

Note

The default installation directory is C:\Program Files (x86)\VMware\Log Insight Agent

The bundle is generated and saved as a .zip file in My Documents.

Forward the support bundle to VMware Support Services as requested.