If you cannot access the Log Insight Web user interface, you can download the support bundle by using the virtual appliance console or after establishing an SSH connection to the Log Insight virtual appliance.

Verify that you have the root user credentials to log in to the Log Insight virtual appliance.

If you plan to connect to the Log Insight virtual appliance by using SSH, verify that TCP port 22 is open.

1

Establish an SSH connection to the Log Insight vApp and log in as the root user.

2

To generate the support bungle, run loginsight-support.

The support information is collected and saved in a *.tar.gz file that has the following naming convention: loginsight-support-YYYY-MM-DD_HHMMSS.xxxxx.tar.gz, where xxxxx is the process ID under which the loginsight-support process ran.

Forward the support bundle to VMware Support Services as requested.