Information about the Log Insight Windows Agent instance does not appear on the Agents page of the Administration UI.

After you install the Log Insight Windows Agent you do not see the Log Insight Windows Agent in the Agents page of the Administration UI.

The most common causes are network connectivity problems or incorrect configuration of the Log Insight Windows Agent in the liagent.ini file.

Verify that the Windows system that the Log Insight Windows Agent is installed on has connectivity to the Log Insight server.

Verify that the Log Insight Windows Agent uses the cfapi protocol. When using the syslog protocol the UI does not show Log Insight Windows Agents.

View the contents of the Log Insight Windows Agent log files located at %ProgramData%\VMware\Log Insight Agent\log. Look for log messages that contain the phrases Config transport error: Couldn't resolve host name and Resolver failed. No such host is known.

Verify that the liagent.ini contains the correct configuration for the target Log Insight server. See Set Target Log Insight Server.