If an Admin user forgets the password to the Web user interface, the account becomes unreachable.

If Log Insight has only one Admin user and the Admin user forgets the password, the application cannot be administered. If an Admin user is the only user of Log Insight, the whole Web user interface becomes inaccessible.

Log Insight does not provide a user interface for Admin users to reset their own passwords, if the user does not remember their current password.

Note

Admin users who are able to log in can reset the password of other Admin users. Reset the Admin user password only when all Admin user accounts' passwords are unknown.

Verify that you have the root user credentials to log in to the Log Insight virtual appliance. See Configure the Root SSH Password for the Log Insight Virtual Appliance

To enable SSH connections, verify that TCP port 22 is open.

1

Establish an SSH connection to the Log Insight virtual appliance and log in as the root user.

2

Type li-reset-admin-passwd.sh and press Enter.

The script resets the Admin user password, generates a new password and displays it on the screen.

Log in to the Log Insight Web user interface with the new password and change the Admin user password.