Log files can help troubleshoot issues with installation, display protocol, and various feature components. You can use group policy settings to configure the location, verbosity, and retention period of some log files.

For the file names in the following table, YYYY represents the year, MM is the month, DD is the day, and XXXXXX is a number.

Horizon Client for Windows Log Files

Type of Logs

Directory Path

File Name

Installation

C:\Users\%username%\AppData\Local\Temp

vminst.log_XXXXXX_XXXXXX.txt

vmmsi.log_XXXXXX_XXXXXX.txt

PCoIP client

From the vmware-remotemks.exe process

C:\Users\%username%\AppData\Local\Temp

pcoip_client_YYYY_MM_DD_XXXXXX.txt

Note

You can use a GPO to configure the log level, from 0 to 3 (most verbose). Use the View PCoIP Client Session Variables ADM template file (pcoip.adm). The setting is called Configure PCoIP event log verbosity.

Horizon Client UI

From the vmware-view.exe process

C:\Users\%username%\AppData\Local\VMware\VDM\Logs

vmware-horizon-viewclient-YYYY-MM-DD-XXXXXX.txt

Note

You can use a GPO to configure the log location. Use the View Common Configuration ADM template file (vdm_common.adm).

Horizon Client logs

From the vmware-view.exe process

C:\Users\%username%\AppData\Local\Temp\vmware-username-XXXXXX

vmware-crtbora-XXXXXX.log

Message framework

C:\Users\%username%\AppData\Local\VMware\VDM\Logs

log-YYYY-MM-DD-XXXXXX.txt

debug-YYYY-MM-DD-XXXXXX.txt

Remote MKS (mouse-keyboard-screen) logs

From the vmware-remotemks.exe process

C:\Users\%username%\AppData\Local\Temp\vmware-username

ViewMP-Client-XXXXXX.log

vmware-mks-XXXXXX.log

vmware-rdeSvc-XXXXXX.log

vmware-vvaClient-XXXXXX.log

Tsdr client

From the vmware-remotemks.exe process

C:\Users\%username%\AppData\Local\Temp\vmware-username

vmware-ViewTsdr-Client-XXXXXX.log

Tsmmr client

From the vmware-remotemks.exe process

C:\Users\%username%\AppData\Local\Temp\vmware-username

vmware-ViewTsmmr-Client-XXXXXX.log

VdpService client

From the vmware-remotemks.exe process

C:\Users\%username%\AppData\Local\Temp\vmware-username

vmware-vdpServiceClient-XXXXXX.log

WSNM service

From the wsnm.exe process

C:\ProgramData\VMware\VDM\logs

debug-yyyy-mm-dd-XXXXXX.txt

Note

You can use a GPO to configure the log location. Use the View Common Configuration ADM template file (vdm_common.adm).

USB redirection

From the vmware-view-usbd.exe process

C:\ProgramData\VMware\VDM\logs

debug-yyyy-mm-dd-XXXXXX.txt

Note

You can use a GPO to configure the log location. Use the View Common Configuration ADM template file (vdm_common.adm).

Serial port redirection

From the vmwsprrdpwks.exe process

C:\ProgramData\VMware\VDM\Logs

Serial*.txt

Netlink*.txt

Scanner redirection

From the ftscanmgr.exe process

C:\ProgramData\VMware\VDM\Logs

Scanner*.txt

Netlink*.txt

You can use group policy settings to make some configuration changes:

For PCoIP client logs, you can configure the log level, from 0 to 3 (most verbose). Use the View PCoIP Client Session Variables ADM template file (pcoip.adm). The setting is called Configure PCoIP event log verbosity.

For client UI logs, configure the log location, verbosity, and retention policy. Use the View Common Configuration ADM template file (vdm_common.adm).

For USB redirection logs, configure the log location, verbosity, and retention policy. Use the View Common Configuration ADM template file (vdm_common.adm).

For WSNM service logs, configure the log location, verbosity, and retention policy. Use the View Common Configuration ADM template file (vdm_common.adm).

You can also use a command-line command to set a verbosity level. Navigate to the C:\Program Files (x86)\VMware\VMware Horizon View Client\DCT directory and enter the following command:

support.bat loglevels

A new command prompt window appears, and you are prompted to select a verbosity level.

You can use either the client UI or a command-line command to collect logs into a .zip file that you can send to VMware Technical Support.

In the Horizon Client window, from the Options menu, select Support Information, and in the dialog box that appears, click Collect Support Data.

From the command line, navigate to the C:\Program Files (x86)\VMware\VMware Horizon View Client\DCT directory and enter the following command: support.bat.